Refund policy

Returns and refunds

If a wallet is not right for you, you have 7 days from the day it is delivered to return it.

What we need back

The wallet unused, in the condition it arrived, with its box. A wallet that has been carried, loaded with cards, or marked beyond handling cannot be returned.

Who pays for the return

You arrange and pay the return delivery.

The exception: if the wallet arrived faulty, damaged, or is not the one you ordered, we pay both ways. Send us a photograph on WhatsApp before returning it and we will arrange the pickup ourselves.

Getting your money back

Once the wallet reaches us and we have checked it, we refund within 5 working days. Orders paid cash on delivery are refunded by bank transfer or Easypaisa or JazzCash, to an account in the name of the person who placed the order.

What is not a fault

Most of our wallets are made from Crazy Horse leather — check the product page, as The Saddle is finished leather and behaves differently. Crazy Horse is a waxed full-grain hide, and it is meant to move. It arrives with natural marks, scars and colour variation, and it will scuff and darken as you use it. Rubbing a scuff with your thumb usually settles it back down.

This is the character of the material, not damage, and it is not grounds for a return. Every piece is different. If that is not what you want from a wallet, please do not order one.

Also not covered: damage from use, water, heat or accident, and normal wear over time.

Exchanges

Want a different model instead of a refund? Tell us on WhatsApp. Return the first wallet under the terms above and we will send the replacement once it reaches us. If the new wallet costs more you pay the difference; if it costs less we refund it.